Help Centre

Welcome to the Help Centre

We are here for you. Our experienced customer support teams are standing by to assist you with any questions, queries, or concerns you have.

If you need help understanding how to use our trading platform, you’re in luck! We can help you with all manner of topics, including: technical issues, banking, and general account administration.

You can easily see if another trader, like you, has asked your question before. Our database of questions and answers is populated with plenty of trading-related content.

If your question hasn’t been answered, contact us.

You always get service with a smile from the 1Market customer support team.

Trade with a Licensed Broker

Licensed by CySEC

Our EU client portal, operated by Exelcius Prime Ltd. under CySEC Regulation, license number 366/18.

Our global client portal.


Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 75% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Exelcius Prime Limited, trading as 1Market, is not permitted to provide regulated financial services to residents of the United Kingdom.